ERP Quality Assurance Analyst and Trainer

Job Description

As a Quality Assurance Analyst, you will collaborate with insightful colleagues in an environment that fosters creativity and free thinking. Famous Smoke Shop is a world leader in Premium Cigars retailing, and we’re looking for talented professionals to navigate this new landscape with us. Join an innovative team that strives to make the E-commerce world work better. And you’ll help our company realize a future they did not think possible.

Quality Assurance Analyst
This role is responsible for analyzing applications including our ERP system, websites, and related development requirements for quality control. This position will be developing test cases and drafting testing environments to test for bugs and usability issues. Will be responsible for developing NetSuite, Magento and Oracle Cloud WMS (Logfire) business flows and supplemental training on multiple third-party applications such as Practitest, Dell Boomi and Contivio. A Quality Assurance Analyst requires sound, comprehensive communication and diplomacy skills and a strong understanding of how to use and interact with websites and our web-based applications.

Primary duties:

  • Test complex, high-impact, high-profile projects/programs for errors.
  • Create test plans, test cases, business requirements specifications, and scripts; considers end-to-end system flows.
  • Identify defects, recommend an appropriate course of action, and perform root-cause analysis.
  • Document, evaluate, and research test results for future replication.
  • Interface with ERP Business Partners, Business Analysts, and Developers to understand needs and influence decisions.
  • Act as an advisor and mentor for junior or new team members.
  • Serve as testing consultant to managers in the IT organization and functional user groups.
  • Defining, determining and documenting the test strategies and methodologies to be used.
  • Determining test environment architecture and configuration.
  • Analyzing the customer/development requirements, and defining, determining and documenting the test strategy/methodology to be used (including analyzing the relevant program and/or system to ascertain how the test scenario should be developed, designed and drafted).
  • Developing NetSuite, Magento and Oracle Cloud WMS (Logfire) workflows and training guides, and assisting with end user training as required.
  • Develop newsletters and update Famous Smoke Shop personnel on ERP happenings and rollout developments.

Required Technical and Professional Expertise

  • Hands-on experience with website testing and validation.
  • Excellent analytical and technical written communication skills.
  • Candidate should have basic knowledge of HTML, CSS, and JavaScript to effectively test websites and to properly report website issues.
  • Experience testing web-based applications and ERP systems.

Preferred Technical and Professional Experience

  • Experience with Magento, NetSuite and Dell Boomi a strong plus, but knowledge of testing other ERP systems or similar will be considered.
  • Experience writing test cases and developing test plans
  • Experience working in an Agile environment (JIRA a plus)
  • Experience testing website applications and e-commerce sites
  • Experience testing mobile apps on iOS or Android
  • Experience validating data-based test cases (database results)

Job Type: Full-time


  • Quality Assurance: 2 years (Preferred)

This job will require you to pass a background check:

If interested please email: [email protected]

Candidates should complete and attach the following form: Application For Employment

Weekend Custodian

Responsible for cleaning the buildings, removing debris, and keeping areas neat and tidy. Cleaning of bathrooms, empty trash receptacles, and mopping floors for the office, Retail Store and Restaurant.

Duties and responsibilities

• Cleaning buildings by emptying trash, sweeping, and cleaning surfaces
• Sweep and mop all floors in all buildings
• Dustin Chandeliers, window blinds, TV screens, and vents
• Clean bathrooms in office building and restaurant
• Vacuum all carpeted areas
• Restock paper towels and soaps
• Identify and report possible repairs
• Seasonal maintenance as needed

Qualifications include:
• High School Diploma
• 1-year experience

Physical requirements

Must be able to lift up to 50 pounds

If interested please email: [email protected]

Candidates should complete and attach the following form: Application For Employment


Retail Store Associate

Will work to achieve complete cigar mastery through sales and service.

Customer Service
Provide stellar customer service to each and every customer
Welcome every customer upon entering
Maintain positive attitude
Build a rapport with customers to increase customer loyalty, acknowledge continued patronage and enhance customer satisfaction
Be attentive and aware of customer needs. Work in a timely manner to resolve any customer issues and report to management if necessary.

Execute sales strategies to meet and exceed target goals
Stay current with upcoming events and marketing campaigns.
Share product knowledge with customers and never miss an opportunity to upsell.
Be knowledgeable about all new brands and products.
Use product knowledge to assist with recommendations

Inventory counts to be completed upon manager request.
All discrepancies are to be presented to management for resolution Sell all product correctly Review customer order to ensure accuracy.

Proper placement of all inventory
Cigars are presentable and properly faced
Report any product location changes to management
All price tags must be current and visible
Replenish stock as needed

Operational Tasks
Complete opening & closing procedures effectively
Keep up on store appearance and cleanliness
Use cash registers to process transactions
Refer to management for any additional projects or assignments

Job Types: Full-time, Part-time

If interested please email: [email protected]

Candidates should complete and attach the following form: Application For Employment

Line Cook/Prep Cook

Do you have a passion for great food, and an eye for amazing presentation?
Are you proud of knowing that every guest is delighted by the food you have expertly prepared?
Leaf Restaurant Cigar Bar & Lounge is hiring Line Cooks / Prep Cooks to complete our top-notch culinary team. Our team is committed to quality food and service, our ideal candidate is a cook who will go the extra mile for our guests.

Apply today if you meet the following requirements:
• Punctual, Reliable, Organized and Prepared for your shift.
• Promote a positive and friendly teamwork attitude.
• Prepare creative daily specials.
• Verify that all food meets requirements for quality and quantity
• Ensure food is served at the correct temperature.
• Ensure there is proper plate presentation.
• Ensure food storage areas are clean and organized.
• Ensure all products, prepped or non-prepped, are properly stored, labeled, and dated.
• Clean assigned areas of the kitchen as necessary
• Stock and organize assigned areas of the line, before, during and after your shift.

Job Description: Line Cook / Prep Cook

• Willing to learn.
• 18 years of age or older.
• Have reliable transportation
• The ability to speak, write and read English.

Physical Demands:
• Must be able to lift/and push 50lbs
• Must be able to stand for long periods of time

Job Type: Full-time or Part-Time

• Cooking: 1 year (Preferred) – Willing to teach.

License or certification:
SERV Safe – Food Handler (Preferred)

Job Types: Full-time, Part-time

If interested please email: [email protected]

Candidates should complete and attach the following form: Application For Employment

Customer Service Representative

Famous Smoke Shop is in search of fun, outgoing and customer-centric peeps to show each and every one of our customers just how awesome they are!

We do not consider a sale complete until the customer is satisfied and we need the right people to make that happen!

Customer Engagement Center representatives are responsible for answering incoming calls, making outgoing phone calls, responding to customer email/internet correspondences.  While doing this you will maintain accurate records on each call, notating each call in the computer system.

This position is all about solving customer problems! Sometimes that takes some detective work… so if you’re a fan of “Where’s Waldo” and “Where in the World is Carmen Sandiego?”  This is the job for you!

Applicants must have strong follow-through skills with the ability to go back and forth between tasks as necessary.
Must be VERY courteous and polite on the telephone, making sure that the customer understands how important and valued they are to the company.
Should be able to handle a high volume workload and multi-task between non-phone and phone work.

Must be flexible and comfortable in a sales environment as we are an e-commerce business.


  • 1-2 years of customer service experience
  • Excellent verbal and written communication skills.
  • Proficient in Windows Operating System functionality and Microsoft Office Applications.
    Must be dependable, reliable and able to work during the hours of 8AM – 7PM Monday through Friday and some weekend

**Must be able to work in an SMOKING environment**

If interested please email: [email protected]

Candidates should complete and attach the following form: Application For Employment